Money Back Guarantee
We offer a money back guarantee on TopVue contact lenses
If you have tried TopVue contact lenses and you are not satisfied, we will give you a full refund for the whole package. Refunds can be requested within 365 days of delivery.
Conditions for refund:
- This guarantee applies
only to TopVue products
- Unused lenses must be returned to us
securely packaged and undamaged
- Returned lenses must be sent
according to our exchange
and return policy
- The shipment must contain a proof of
purchase issued by Alensa.co.uk
- Postage for returned TopVue
contact lenses will be covered by the buyer
- You will be refunded
the amount paid, regardless of any subsequent changes in the price of the
product
- The shipment must contain the required number of contact
lenses - see the following table
| The purchased package | The number of lenses to be returned |
| TopVue Daily (180 lenses) | 172 undamaged lenses |
| TopVue Daily (90 lenses) | 86 undamaged lenses |
| TopVue Daily (30 lenses) | 26 undamaged lenses |
| TopVue Elite+ (180 lenses) | 172 undamaged lenses |
| TopVue Elite+ (90 lenses) | 86 undamaged lenses |
| TopVue Elite+ (30 lenses) | 26 undamaged lenses |
| TopVue Air (6 lenses) | 4 undamaged lenses |
| TopVue Premium (6 lenses) | 4 undamaged lenses |
| TopVue Monthly (6 lenses) | 4 undamaged lenses |
| TopVue Monthly Plus (6 lenses) | 4 undamaged lenses |
| TopVue Bi-weekly (6 lenses) | 4 undamaged lenses |
| TopVue Premium for Astigmatism (6 lenses) | 4 undamaged lenses |
| TopVue Premium for Astigmatism (3 lenses) | 2 undamaged lenses |
| TopVue Air Multifocal (6 lenses) | 4 undamaged lenses |
| TopVue Air Multifocal (3 lenses) | 2 undamaged lenses |
| TopVue Air for Astigmatism (6 lenses) | 4 undamaged lenses |
| TopVue Air for Astigmatism (3 lenses) | 2 undamaged lenses |
| TopVue Color (10 lenses) - Plano | 8 undamaged lenses |
| TopVue Color (10 lenses) - Power | 8 undamaged lenses |
| TopVue Color (2 lenses) - Plano | 1 undamaged lens |
| TopVue Color (2 lenses) - Power | 1 undamaged lens |
- In the case of economy packages of TopVue
lenses plus solutions, only the lenses are eligible for the money-back
guarantee
- The money-back guarantee applies only to the lenses
outlined in the table above
- Not valid for TopVue Daily 10 lens packages
- Initial delivery charges will NOT be refunded
